Shipping Policy

Welcome to Naliora. We are committed to delivering your order quickly, safely, and reliably. Your satisfaction is our priority, and we strive to provide a smooth shopping experience from checkout to delivery.

Order Processing

• All orders are processed within 3–5 business days after payment has been successfully confirmed.

• Orders are not processed, shipped, or delivered on weekends or public holidays.

• During peak shopping seasons, holidays, or promotional events, processing times may be slightly longer. If your order is delayed, we will notify you via email.

Shipping Time

Estimated delivery times are as follows:

• Pakistan: 3–5 business day

Please note that these delivery times are estimates and may vary due to factors beyond our control, including weather conditions, courier delays, customs inspections, or other unforeseen circumstances.

Shipping Charges

Shipping costs are calculated at checkout based on your shipping address and the selected shipping method.

From time to time, Naliora may offer Free Shipping on selected products or for orders that meet a minimum purchase amount.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a tracking link, allowing you to monitor the progress of your delivery.

Delivery Information

Please ensure that the shipping address you provide during checkout is accurate and complete.

Naliora is not responsible for delays, lost packages, or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

If an order is returned to us due to an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for reshipping.

Damaged or Lost Packages

If your package arrives damaged or appears to be lost during transit, please contact our customer support team within 7 days of the expected delivery date.

We will work closely with the shipping carrier to investigate the issue and provide an appropriate resolution.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or additional fees imposed by your country's customs authorities.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Order Changes & Cancellations

If you wish to modify or cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, we may no longer be able to make changes or cancel the order.

Contact Us

If you have any questions about shipping, your order, or delivery, our support team is happy to help.

Email: Naliorasupport@gmail.com

We sincerely appreciate your trust in Naliora and thank you for choosing us. We look forward to providing you with quality products and excellent service.